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VIOLE is a sprint project developed in the context of a 2 days Design Thinking workshop. Reframing the question ``How might we redesign the retail experience so it can become relevant and meaningful for costumers?`` to ``How might we be
costumer’s “best shopping friend” to help her buy what he/she needs at any time?`` a new concept of shop and retail is defined used the analogue of a best friend, who is always there, to give you advise and help you to have a shopping experience succesfull.